Returns & Refunds Policy
Last Updated: August 14, 2026
At Bethlehem Ethos, we want you to be happy with your purchase. This policy explains when returns, refunds, and exchanges are available for purchases made through bethlehemethos.org.
- Order Cancellations
You may request cancellation of your order before it has been shipped.
Please contact us as soon as possible at bethlehemethos@gmail.com.
Once an order has shipped, it cannot be canceled and will be subject to the return provisions below.
- Returns
We accept returns within 30 days of delivery, provided the item:
- Is unused and in its original condition
- Is returned with its original packaging, when applicable
- Is not damaged or altered by the customer
To request a return, contact us at bethlehemethos@gmail.com within 30 days of delivery.
Please include your order number and the reason for the return.
- Return Shipping
Unless an item is defective, damaged when received, or we sent the wrong item, the customer is responsible for the cost of return shipping.
We recommend using a trackable shipping service for returns. Bethlehem Ethos is not responsible for items lost or damaged while being returned to us.
- Refunds
Once we receive and inspect a returned item, we will notify you whether the return has been approved.
If approved, we will issue a refund to the original payment method.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived defective or damaged.
- Damaged or Defective Items
If your item arrives damaged or appears to be defective, please contact us as soon as possible at:
Please provide photographs of the item and, if applicable, the shipping box and packaging.
We will review the situation and, where appropriate, offer a replacement, refund, or other reasonable solution.
Please keep the original packaging until the issue has been resolved.
- Incorrect Items
If you receive an item that is different from what you ordered, please contact us at bethlehemethos@gmail.com as soon as possible.
We will work with you to correct the error.
If the incorrect item was sent by Bethlehem Ethos, we will provide appropriate instructions for returning it and will cover reasonable return shipping costs.
- Exchanges
We may offer exchanges depending on the product and circumstances.
If you would like to exchange an item, contact us at bethlehemethos@gmail.com before sending it back.
- Handmade and Natural Materials
Many of our products are handmade and made from natural materials, including olive wood.
Natural variations in color, grain, texture, shape, markings, knots, and minor imperfections are normal characteristics of handmade and natural-wood products.
These variations are not considered defects and generally do not qualify an item for a return or refund simply because the piece differs slightly from the photographs or another piece.
- Custom or Personalized Products
Bethlehem Ethos may offer custom or personalized products in the future.
Unless otherwise stated at the time of purchase, custom or personalized products may not be eligible for return or refund because they are made specifically for the customer.
Any applicable return or cancellation terms will be clearly provided with the product or order.
- Sale Items
Unless otherwise stated at the time of purchase, sale items are subject to the same return policy as regularly priced items.
If a particular sale or promotion has different return conditions, those conditions will be clearly stated before purchase.
- International Returns
Customers outside the United States are responsible for following the return instructions provided by Bethlehem Ethos.
Customers may be responsible for return shipping costs, customs charges, duties, taxes, or other costs associated with returning an international order, except where applicable law requires otherwise.
International customers should contact us before returning an item.
- Refunds Required by Law
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under the laws applicable to your purchase.
Different consumer protection and return rules may apply to customers in certain locations.
- How to Request a Return
To request a return, refund, exchange, or other assistance, contact:
Bethlehem Ethos
6072 Fountain Pointe
Grand Blanc, Michigan 48439
United States
Email: bethlehemethos@gmail.com
Please include your order number and a brief explanation of your request.
We will provide return instructions when applicable.
- Changes to This Policy
We may update this Returns & Refunds Policy from time to time as our business and policies change.
When we make changes, we will update the “Last Updated” date at the top of this page.