Shipping & Delivery Policy

Last Updated: August 14, 2026

Thank you for shopping with Bethlehem Ethos. This policy explains how we process and ship orders placed through bethlehemethos.org.

  1. Where We Ship

Bethlehem Ethos currently ships to:

  • United States
  • Puerto Rico
  • Canada
  • Selected countries in Europe

Shipping availability may vary depending on the product and destination.

We may add additional countries and regions in the future.

  1. Shipping Carrier

We currently ship orders using USPS.

Available shipping options and costs will be displayed during checkout when applicable.

  1. Order Processing

We process orders after payment has been successfully received.

Processing times may vary depending on the product, order volume, holidays, and other circumstances.

The estimated processing or shipping information shown at checkout or on the product page should be considered when placing an order.

Handmade and special-order items may require additional processing time.

  1. Delivery Times

Delivery times are estimates and are not guaranteed.

Once an order has been shipped, delivery times are largely controlled by the shipping carrier and may be affected by weather, holidays, high shipping volumes, customs, incorrect addresses, or other circumstances beyond our control.

Tracking information may be provided when available.

  1. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Bethlehem Ethos is not responsible for delays, additional shipping costs, or packages that cannot be delivered because an incorrect or incomplete address was provided.

If you notice an error in your shipping address, please contact us as soon as possible at:

bethlehemethos@gmail.com

We will make reasonable efforts to correct an address before the order is shipped, but we cannot guarantee that changes will be possible.

  1. Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If tracking shows that a package is delayed, customers should first check the tracking information for the most recent update.

If a package appears to be lost or has not been delivered within a reasonable period, please contact us at bethlehemethos@gmail.com so that we can help determine the appropriate next steps.

  1. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your local post office.

You should contact us if you are unable to locate the package.

We will make reasonable efforts to assist, but Bethlehem Ethos cannot guarantee replacement or reimbursement for packages that the carrier confirms as delivered.

  1. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at bethlehemethos@gmail.com.

Please keep the original packaging and take photographs of:

  • The damaged product
  • The shipping box
  • The packaging materials
  • The shipping label

Photographs may be requested so that we can evaluate the damage and determine the appropriate solution.

Damaged items may also be subject to the terms of our Returns & Refunds Policy.

  1. International Orders

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Bethlehem Ethos does not control the amount of customs duties, taxes, or other fees charged by a destination country.

International shipments may also experience delays because of customs processing.

  1. Customs

International customers are responsible for providing accurate information required for delivery.

Customs authorities may inspect or delay shipments.

Bethlehem Ethos cannot guarantee how long a package will remain in customs or whether a particular country will permit a product to be imported.

If an order is refused or returned because of customs restrictions, unpaid charges, or other actions by the destination country’s authorities, the order will be handled according to our Returns & Refunds Policy, where applicable.

  1. Countries and Import Restrictions

Shipping availability may depend on the destination country’s laws, regulations, customs requirements, and restrictions.

We reserve the right to decline or cancel an order when we are unable to legally or reasonably ship a particular product to the destination.

  1. Shipping Delays Beyond Our Control

Bethlehem Ethos is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Holidays
  • Postal or carrier delays
  • Customs delays
  • Government actions
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

We will make reasonable efforts to assist customers when these situations occur.

  1. Returns Related to Shipping

Returns, refunds, and exchanges are governed by our Returns & Refunds Policy.

Please review that policy for information about returning an item or requesting a refund.

  1. Contact Us

If you have questions about shipping or an existing order, please contact us:

Bethlehem Ethos
6072 Fountain Pointe
Grand Blanc, Michigan 48439
United States

Email: bethlehemethos@gmail.com

Scroll to Top